Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
8.6/10
Great
Rooms
9.0
Location
9.7
Service
9.0
Dining
7.9
Guest reviews
8.6/10
based on 7 reviews
8.0
8.0/10 based on 613 reviews
Walter
United Kingdom,
March
2024
8.4/10
This hotel is a true gem nestled in the heart of Zermatt, offering stunning Matterhorn views from lovely balconies. The rooms are spacious, cozy, and come with a queen bed and a private balcony. The location is superb, just a stone's throw away from the railway station and conveniently close to local amenities. The dining, which includes delightful local products, was a culinary delight. On the downside, the lack of some expected facilities slightly impacted the overall experience.
Rooms
9.0
The rooms are cozy and spacious, each featuring a nice balcony with a view of the Matterhorn.
Service
9.0
The service, including housekeeping, was top-notch, ensuring a comfortable stay.
Location
9.0
The hotel's location is fantastic, nestled in a convenient spot near the railway station and local supermarket.
Dining
8.0
The dining experience was a culinary journey with delicious local products to savor.
Facilities
7.0
While the facilities were good, the absence of some expected amenities was a minor drawback.
Edgar
United Kingdom,
February
2024
8.8/10
I loved staying at this hotel! The rooms were cozy and had private balconies with stunning views of the Matterhorn. The service was excellent, and the staff even gave me helpful advice on the weather for my mountain visits. The location, just a stone's throw from the train station, made exploring the area so convenient. The dining experience, especially the French bread, was delightful. Overall, a fantastic stay with great value for money.
Rooms
9.0
The rooms with queen beds and private balconies were tastefully decorated and provided breathtaking views of the Matterhorn.
Service
9.0
The staff was attentive and went above and beyond to make my stay enjoyable. The housekeeping service was top-notch.
Location
10.0
The hotel's proximity to the train station on a charming side street was incredibly convenient for my travels. The staff's weather advice made my mountain adventures stress-free.
Dining
8.0
The dining experience, especially the French bread, was a culinary delight. The included meals were a pleasant surprise.
Facilities
8.0
The hotel offered great facilities, including a cozy restaurant for dining and commercial services for added convenience.
Larry
United Kingdom,
January
2024
9.2/10
I had an amazing stay at this hotel. The rooms were modern and spacious with a balcony offering a stunning view of the Matterhorn. The friendly staff provided excellent service. The hotel's central location made it convenient to explore Zermatt. The dining experience, featuring fresh and seasonal products, was a delight. The facilities were top-notch, enhancing my overall experience.
Rooms
10.0
My room had a queen bed and a private balcony with a breathtaking view of the Matterhorn.
Service
9.0
The housekeeping was impeccable, and the staff was always ready to assist with a smile.
Location
10.0
The hotel is centrally located in the heart of Zermatt, just a short walk from the train station.
Dining
8.0
I enjoyed the dining experience with fresh and seasonal products that were delicious.
Facilities
9.0
The hotel offers excellent amenities, making my stay comfortable and convenient.
Gertrude
United States,
November
2023
9.0/10
This hotel is a gem with its breathtaking views of the Alps from the balcony, but there are minor room issues. The service is impeccable, although limited commercial services available. The location is prime, right at the heart of Zermatt with easy access to everything. The dining experience is exceptional with gourmet sandwiches. The facilities are top-notch, but some minor drawbacks. The price is fair for what you get.
Rooms
8.0
The rooms are cozy with a balcony offering a decent view of the Alps.
Service
9.0
The service provided was top-notch, making our stay truly enjoyable.
Location
10.0
Nestled in the heart of Zermatt, this hotel is conveniently close to the train station and main street.
Dining
9.0
The dining experience was exceptional, especially with the gourmet sandwiches included.
Facilities
9.0
The facilities exceeded expectations, enhancing our overall stay.
Paul
United States,
October
2023
8.2/10
The hotel is perfectly situated, near the train station and the town center. The rooms offer a lovely view of the Alps from a private balcony with a queen bed, shower, and a decent mountain view. The staff provide helpful insights on weather forecasts for mountain visits. The dining experience includes delicious artisan bread. However, the price may not fully reflect the value received.
Rooms
8.0
The rooms are cozy and provide a pleasant mountain view from the private balcony.
Service
9.0
The staff is attentive, and housekeeping is well-done.
Location
9.0
The hotel's location is highly convenient, close to the train station and town center.
Dining
7.0
The dining experience, especially the artisan bread, adds a nice touch to the stay.
Facilities
8.0
The hotel offers all necessary amenities for a comfortable stay.
Robert
United States,
August
2023
8.6/10
I felt like I had my own piece of paradise with a balcony offering stunning views of the Alps and Matterhorn. The queen bed was a dream, and having a private balcony to admire the Matterhorn made the stay truly special. However, the price for this experience was a bit steep. I couldn't ask for a better view!
Rooms
9.0
The room with a balcony and view of the Matterhorn was a dream come true. The queen bed was super comfortable, and having a private balcony to take in the beauty of the Alps and Matterhorn was priceless.
Service
9.0
The housekeeping service was impeccable, ensuring my room was always neat and tidy. The helpful advice on weather forecasts for mountain visits was a nice touch, making my stay even more enjoyable.
Location
10.0
The hotel's proximity to the Zermatt train station was so convenient for exploring the area. The staff's recommendations on weather forecasts for mountain visits were incredibly helpful, adding value to my stay.
Dining
7.0
The included dining options were delicious, although I wished there were more substantial meal choices. The small dishes tasted great, but a bit more variety would have made dining even better.
Facilities
8.0
The facilities were top-notch, offering everything I needed for a comfortable stay. However, the price for the dining experience was a bit high for the small dish options provided.
William
United Kingdom,
July
2023
9.2/10
I had a wonderful stay at this hotel, especially enjoying the breathtaking mountain views from my room. The service was impeccable, but the dining options were a bit lacking. The convenience of the location near the train station was a big plus, making my travel hassle-free.
Rooms
10.0
My room had a queen bed and a private balcony with a stunning view of the Alps - simply amazing!
Service
9.0
The housekeeping service was top-notch, and the shops on-site were convenient for any needs.
Location
10.0
The hotel's perfect location in the heart of town, very close to the train station, made it so easy to get around.
Dining
8.0
The included dining experience was delightful, especially the selection of delicious pies.
Facilities
9.0
The facilities were modern and well-maintained, adding comfort to my stay.
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